Frequently asked questions

We work with trusted suppliers, and most orders arrive within 5–10 business days, depending on your location. During busy seasons, it might take a little longer, but we’ll always keep you updated.

Absolutely. As soon as your order has been shipped, you’ll receive an email with a tracking link so you can follow your package every step of the way.

Yes! We ship worldwide – and shipping is always free. No matter where you are, you’ll never pay extra for delivery. Please note that customs fees or import duties may still apply depending on your country’s regulations.

For international deliveries, customs fees or import duties may apply depending on your location. We recommend checking local regulations to avoid surprises.

We process orders quickly, so please reach out to us within 24 hours if you need to make a change. After that, we can’t always guarantee adjustments – but we’ll do our very best to help.

Yes! You have 60 days to return items as long as they are unused and in their original packaging. Just contact us, and we’ll guide you through the process easy and stress free.

Contact our support team to start the return process or visit our Refund Policy page. We’ll give you a simple step-by-step guide and the return address so your return is quick and stress-free.

We’re so sorry if that happens. Simply contact our support team within 7 days, and we’ll arrange a replacement or a full refund right away.

Once we receive your returned item, processing usually takes 3–5 business days. Refunds will go back to your original payment method.

No, we cover standard return shipping costs within the EU. For international returns, we’ll advise you on the best option.

We accept Mobilepay, VISA, Mastercard, Dankort, and PayPal. All payments are processed securely for your peace of mind.

Your privacy is very important to us. All personal data is protected and handled according to our Privacy Policy.

Yes. Your payment details are encrypted and stored securely. We never share sensitive payment information with third parties. Some non-sensitive customer data (like interactions on our site) may be shared with trusted partners for advertising purposes, but always in line with our Privacy Policy.

Currently, we accept full payments only at checkout. We plan to add flexible payment options in the future – stay tuned!

No, we’re an online-only store. This way we can offer you a wide selection, fresh styles, and fair prices without the overhead of physical locations.

Yes, we collaborate with carefully selected suppliers who ship directly to you. We oversee quality control and take care of all customer service, so you can shop with confidence.

We only work with trusted suppliers, check product samples regularly, and listen closely to customer feedback to maintain high standards.

Yes! We frequently introduce new items and limited editions, so keep an eye on our newsletter and social channels for the latest releases.

Of course! Just enter the recipient’s shipping address at checkout, and we’ll send it straight to them.

Definitely! Just send us a message with your question, and our team will be happy to give you styling tips and advice on sizing or fit.

At the moment, we don’t offer gift wrapping or personalized messages at checkout. We’re always exploring ways to improve your shopping experience, so stay tuned for updates!.

Yes! We love customer reviews. Your feedback helps us improve and helps other shoppers make confident choices.

Please get in touch with our support team first – we’ll do everything we can to resolve it quickly. If you’re an EU customer and your issue remains unresolved, you can also use the European Online Dispute Resolution (ODR) platform:ec.europa.eu/consumers/odr.